How to Choose a Mortuary or Crematory

It is very wise to do some research regarding mortuaries and/or crematories before the actual time of need, before you are in a state of acute grief. You will be able to think more clearly and take your time. Of course, this is not always doable, and you may be first facing this task immediately following a loss.

The tendency for most families is to call the funeral home that is closest geographically or the one where the last family funeral was held. But that does not make that funeral home the best option for your needs. A funeral is one of the larger purchases made in a lifetime, and the pricing can vary as much as 40% between mortuaries, not to mention there being a vast difference in the way that services are provided.

Making phone calls and/or visiting a mortuary while anticipating a death may feel awkward or inappropriate, but doing so will relieve the burden of making those decisions under stress, allowing you to make informed choices.

The following information is intended to get you started with the process:

• The first thing to clarify is whether burial or cremation is desired.

• Start by making phone calls to two or three mortuaries or crematories. They are legally required to give you pricing over the phone without your giving them any of your personal information. Some also have their price lists posted on their websites.

• Do NOT feel you have to call the funeral home in your hometown, your neighborhood or the one that family or friends have used in the past. It may be the most expensive option around! Do not hesitate to call funeral homes or crematories within a 50 mile radius.

• You have the right to purchase only the funeral goods and services that you want and can afford. You do not have to buy a “package”. At a time of grieving, often families will spend more than they can afford, in some way as an expression of their love, or in compensation for regrets. Just be aware of this possibility as you go through the process and be conscious of your budget.

• Even beyond pricing considerations, pay attention to the way you are treated on the phone, which will be an indication as to how you will be treated in person during a tender time.

• If you narrow it down to one or two mortuaries, you can drop by without calling ahead to ask for a tour and to receive a full general price list (GPL), which they are legally bound to give you to take home.

• Know that if you are planning a direct cremation without a memorial service, or a memorial service at home, at a place of worship, outdoors, etc., it is not necessary to involve a mortuary at all. A crematory may provide all the services you need.

• Once your decision is made, you can meet directly with the funeral home or crematory for what they refer to as an “arrangement conference”. This can happen at their location or possibly in your own home.

(NOTE: Make a few copies of this page so you can fill one out for each place that you call.)